Privacy policy
Last updated: 19/10/2026
Introduction
RenoNation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.
Information we collect
Personal information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Profile information (profile picture, bio, location)
- Payment information (billing address, payment method details)
- Communication preferences
- Any other information you choose to provide
Automatically collected information
We may automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers
Cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, see our cookie policy. Cookies and tracking technologies.
How we use your information
We use the information we collect for various purposes, including:
- Providing, operating, and maintaining our services
- Improving, personalizing, and expanding our services
- Understanding and analyzing how you use our services
- Developing new products, services, features, and functionality
- Communicating with you for customer service and support
- Processing transactions and sending related information
- Sending you marketing and promotional communications
- Detecting, preventing, and addressing technical issues
- Complying with legal obligations
Information sharing and disclosure
We may share your information in the following circumstances:
Service providers
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users.
Business transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Consent
We may share your information with your consent or at your direction.
Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your rights and choices
Depending on your location, you may have certain rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it, unless we are legally required to retain it.
International data transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Children’s privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we discover that we have collected personal information from a child under 13, we will take steps to delete such information from our servers.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@renonation.be
Address: RenoNation Privacy Team, Brussels, Belgium
Phone: +32 2 123 4567